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Terms

About This Website

This website provides information about health products and pharmacy services and allows customers to request eligible products for delivery in the United Arab Emirates. Product information is provided for general guidance and may not cover every individual situation.

By using the website or placing an order, you agree to these Terms and Conditions. Product availability, prices, delivery options and any applicable charges are shown at checkout and may change before an order is accepted.

Medical Information and Prescriptions

Information on this website does not replace advice from a doctor or pharmacist. You should follow the instructions of your doctor and the package leaflet, and seek professional advice if you have questions about a product, your health or possible side effects.

Prescription-only medicines are supplied only where a valid prescription and any required professional review are provided. An order may be refused, amended or cancelled if prescription requirements are not met, the information supplied is unclear, or the product is not suitable for supply in the circumstances.

Orders and Payment

Submitting an order is a request to buy the selected products. An order is accepted only when confirmation is issued, and acceptance may be subject to product availability, prescription checks and verification of the order details.

  • You must provide complete and accurate information during checkout.
  • Payment must be made using a payment method shown at checkout.
  • If payment is declined, reversed or cannot be verified, the order may not be processed.
  • If a pricing or availability error is identified before acceptance, you may be contacted to confirm whether you wish to continue.

Delivery Arrangements

Delivery options, charges and estimated delivery timing are shown at checkout. Delivery may require someone to receive the parcel and, where appropriate, provide information needed for prescription or age verification.

Delivery may be delayed by factors such as stock availability, prescription review, payment checks, incorrect details, severe weather, transport disruption, public events or other circumstances outside reasonable control. If a delay affects your order, available information will be provided through the contact details supplied with the order.

Problems with a Parcel

Please check the parcel and its contents when received. If a parcel is damaged, incomplete or contains the wrong product, contact the business through the Contact page as soon as reasonably possible and provide the order details and a description of the issue.

Keep the affected products, packaging and delivery documents until the issue has been reviewed. You may be asked for photographs or other reasonable information to help with the investigation. Your rights under applicable law are not affected.

Returns and Refunds

Returns, cancellations and refunds are handled in accordance with applicable law and the conditions stated at checkout. A return or cancellation must be requested within the period set by applicable law or as stated at checkout, where applicable.

For safety, hygiene or regulatory reasons, some medicines and healthcare products may not be eligible for return, particularly if opened, used, damaged after delivery or stored incorrectly. Do not return a prescription medicine unless instructed to do so. Approved refunds are normally made to the original payment method where possible, and the timing may depend on the payment provider.

Customer Responsibilities

You are responsible for using the website and products properly and for keeping your order information secure.

  • Provide accurate delivery, contact, payment and prescription information, and update it if it changes.
  • Use products only for your personal use unless a qualified professional advises otherwise.
  • Follow the product instructions, your doctor’s instructions and the package leaflet.
  • Store products as directed and keep them away from children and anyone for whom they are not intended.
  • Keep order confirmations, prescription details and account information safe, and do not share access details with others.
  • Contact a doctor, pharmacist or emergency service when professional or urgent medical help is needed.

Liability and Its Limits

Reasonable care is taken to keep the website information accurate and the services available, but the website may contain errors, become temporarily unavailable or be affected by events outside reasonable control. Information on the website is not a diagnosis or a guarantee that a product is suitable for a particular person.

To the extent permitted by applicable law, liability is limited for loss arising from misuse of a product, failure to follow professional or package instructions, incorrect information supplied by the customer, unsafe storage or unauthorised use of an account. Nothing in these Terms and Conditions excludes or limits liability that cannot legally be excluded or limited, including any rights and protections that apply to consumers.