Privacy Notice
Scope of This Policy
This Privacy Policy explains how personal data is handled when you use the online pharmacy website, place an order, contact us, or use related services available on the website.
It applies to customers and website visitors in the United Arab Emirates. It describes the types of data processed, why it is used, how long it may be kept, and the choices available to you.
Data We Process
Depending on how you use the website, we may process the following categories of personal data:
- Contact and account details, such as your name, email address and delivery details.
- Order information, including products ordered, delivery instructions and order history.
- Prescription or health information that you choose to provide when it is needed to fulfil an order.
- Payment status and transaction information supplied through the payment process.
- Messages, enquiries, reviews and other communications you send to us.
- Device, browser, website usage and cookie information.
Cookies and Website Analytics
The website may use necessary cookies to keep services working, remember selected settings, support security and process orders. Analytics cookies may help us understand website visits and improve performance.
You can control or remove cookies through your browser settings. You may be able to block all cookies or receive a warning before one is stored. Blocking necessary cookies may affect ordering, account features or other parts of the website.
Order Emails and Optional Messages
We send order-related emails needed to confirm, process and update your purchase, delivery or customer enquiry. These messages are part of using the service and may continue while an order or enquiry is active.
We may also send optional messages, such as information about products, offers or website updates, where permitted. You can stop optional messages by using the unsubscribe instruction in the message or by contacting us through the Contact page.
Payment Processing
Payments are handled by a third-party payment provider. Payment data is sent to and processed by that provider so that the transaction can be authorised and completed. We receive information needed to confirm payment and manage the order.
The payment provider may process payment data under its own privacy information and security procedures.
Keeping and Deleting Data
We keep personal data only for as long as it is needed for the purposes described in this policy, including completing orders, providing support, maintaining records, resolving disputes and preventing misuse.
When data is no longer needed, we delete it or remove details that identify you where practical. Some information may need to be kept for a longer period where it is required for record-keeping, security or other legitimate business purposes.
Age Requirement
The service is intended for adults. Please do not place an order or provide personal data through the website if you are under 18.
If we learn that personal data was provided by someone under 18, we may take steps to delete it and cancel any related order where appropriate.
Your Rights and Contact
You may ask us to provide access to the personal data we hold about you, correct inaccurate information, delete data where appropriate, or stop processing that you object to. Where processing is based on your consent, you may withdraw that consent at any time.
To make a request or ask a privacy question, contact us through the Contact page. We may ask for information needed to confirm your identity before handling the request. Withdrawing consent or deleting data may not affect processing already completed and may affect services that require the relevant information.