FAQ

Choose the required product, select the available options and add it to your basket before entering your delivery details. Review your order carefully, select a payment method and complete checkout after confirming that the information is correct.

Available payment methods are shown during checkout and may depend on your location and order details. Payment information is processed using security measures designed to protect your transaction, and you should only enter details on the secure checkout page.

Priority shipping is from 7 business days, while regular shipping is from 10 business days. When tracking is available, the tracking details are shared after dispatch so you can follow the shipment's progress.

Check the tracking information first and follow any instructions from the delivery service after a missed attempt. If the address was entered incorrectly or the shipment appears delayed, contact customer support promptly with your order details so the situation can be reviewed.

Orders are prepared in plain packaging without unnecessary details about the contents on the outside. Your order information is handled confidentially in line with the Privacy Policy.

Products are sourced through approved supply channels and should arrive sealed and labelled where applicable. Check the expiry date, packaging and storage instructions on receipt, and do not use a product if it appears damaged, altered or has been stored incorrectly.

Follow your doctor's instructions and the package leaflet for the dose, timing, duration and any warnings. Ask a doctor or pharmacist about suitable doses, possible interactions, allergies or side effects before starting or changing treatment.

Prescription requirements depend on the medicine and applicable regulations, so follow the instructions provided for your order and consult your doctor when a prescription is needed. For questions about your condition, dose, interactions or treatment, ask a doctor or pharmacist rather than relying on general online information.

Contact customer support as soon as possible with your order number if you need to change or cancel an order. Changes or cancellations may not be possible once processing or dispatch has started, and the applicable terms are explained in the Terms and Conditions.

Take clear photographs of the parcel and its contents, keep the packaging and contact customer support with your order details. The issue will be reviewed and, where applicable, a replacement or refund will be arranged according to the Terms and Conditions.

Contact customer support before sending anything back so you can receive the correct instructions for your order. Refund eligibility and processing depend on the product and the circumstances, and approved refunds are handled after the returned or reported item has been assessed.

Personal data is handled for purposes such as processing orders, arranging delivery, providing support and meeting applicable requirements. The Privacy Policy explains how information is collected, used and protected, while you can contact customer support with privacy-related questions.