Get in Touch

Find answers first

For common questions, delivery information and order status, please check the FAQ and Delivery pages and review the order information available online. You may find the answer without needing to contact support.

Help with an order

If you need assistance with an order that has already been placed, include the relevant order details so the support team can review it and guide you.

Parcel concerns

Contact support if your parcel arrives damaged, items are missing, or you receive the wrong items. Please describe the issue clearly and include your order details.

Refund queries

For questions about returning an item or requesting a refund, contact support with the order information and a brief explanation of your request. The team will advise you on the available next steps.

Share your views

We welcome feedback about your experience. You can share your views on the Customer Reviews page.

What to expect

Support will review your message and reply as soon as possible. Response times may vary depending on the nature of your request and the information needed.

How we can help

Support can assist with orders, parcels, returns, refunds and website-related questions. We do not provide medical consultations or issue prescriptions. For medical advice or prescriptions, please speak with a qualified healthcare professional.

Get in touch

For support, email [email protected]. Please do not include unnecessary sensitive personal or medical information in your message.